Quick Answer: How Long Is A Fitbit Guaranteed For?

How do I return a faulty Fitbit?

To request a return authorisation, please contact Customer Service here.

You must return the Product to Fitbit to receive a refund.

Returned Product(s) must be in good physical condition (not physically broken or damaged).

All accessories originally included with your purchase must be included with your return..

Is Fitbit Charge 2 Being discontinued?

Now discontinued, Charge 2 retailed for between $160 and $200, according to customers. Fitbit has carved out a loyal following in the booming fitness tracker market, selling close to 14 million wearable devices in 2018.

Why won’t my Fitbit turn on or charge?

The pins on the device or charging cable are dirty. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? … Try a different USB port or a UL-certified wall charger.

Why has my Fitbit screen gone black?

To reboot, first put the device on charging, and then press and hold the button on the left of the screen for about 8 seconds. The device is ready for use when you see a smiley icon and the tracker vibrates. Another workaround to fix the black screen issue is to change the clock face in the Fitbit app.

Do I need to reset fitbit before selling?

Before you give your Fitbit device to another person or return it, erase the device to remove apps, stored data, personal information, credit and debit cards (for Fitbit Pay-enabled devices), and saved settings. For devices not listed below, your data is cleared when the device is paired to a new account.

Will there be a Fitbit Charge 4?

The Fitbit Charge 4 arrived on 15 April 2020, priced at $149.95 / £129.99 / AU$229.95 / AED 699 – the same as the Fitbit Charge 3 at launch. That’s pretty impressive – we’d anticipated a higher price in exchange for the Charge 4’s more advanced features.

How do I contact fitbit about a problem?

To contact Fitbit, call their customer service line at 877-623-4997, chat with a representative online, send them a message on Twitter, or submit a general inquiry to get your questions answered.

Why has my Fitbit stopped working?

Unplug your tracker from the cable. Fitbit Charge and Charge HR: Plug your Charge or Charge HR to the charging cable and make sure the cable is plugged into a USB port on your computer. Press and hold the side button for 10-12 seconds. You’ll see the Fitbit logo and a version number appear on your tracker’s screen.

Can I exchange my Fitbit for a new one?

At this time, we don’t offer exchanges. If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy. Customers in the United States can initiate a return with our return tool.

Can Fitbits be repaired?

Fitbit will replace or fix your tracker’s regular wear-and-tear damage within one year of the date you purchased it. … Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn’t covered by the warranty.

What can I use to remove scratches from my Fitbit?

Apply a dollop of toothpaste to a soft cloth and rub it into the scratch using a circular motion. After buffing for 30-40 seconds, wipe the toothpaste off with a damp cloth. Dry again with the lint-free cloth.

Can you replace the battery in a Fitbit?

Unfortunately, Fitbit batteries aren’t really replaceable. After having your Fitbit long enough for the battery to die, the chances are that it is also past warranty, so there’s no replacing it either.

Can you find a dead Fitbit?

Use a Bluetooth-tracking app Apps like Find My Fitbit (available for both iPhone and Android), Fitbit Finder (iOS only), and Bluetooth Finder (Android) are apps that use the Bluetooth signal from your Fitbit to help you locate it.

What do I do when my Fitbit battery dies?

Please take note of the following to improve your tracker’s battery life:If you use the Fitbit app, make sure All-Day Sync is turned off. … (Android only) Turn off the Always Connected setting. … If you don’t need heart rate data, change the Heart Rate setting to Off. … Turn off Quick View.More items…

Why is my Fitbit dying so fast?

All-Day sync allow your Fitbit device to sync to your mobile device or computer automatically. This will drain your battery quicker. … Select your Device, and Turn off All-day Sync to save battery, or Turn on if you want it on. With Android Devices, Always Connected, acts the same way.

Is it safe to charge fitbit overnight?

For best results, don’t leave your device plugged in on the charger longer than overnight.

What do you do when your Fitbit goes black?

Learn morePlug the device into the charging cable.While the device is plugged into the charging cable, hold the button down for 15 seconds.Remove your finger from button. … Remove the device from the charging cable.Plug the device into the charging cable again.The smiley face icon appears on the screen.

What do I do with my old Fitbit?

Best Buy is one major retailer that is happy to receive your old electronics, including pedometers and heart rate monitors, and then they will see that they are recycled. This makes it an easy one-step process.

Does fitbit warranty cover water damage?

Unfortunately, Fitbit’s warranty does not typically cover water-damaged devices. However, if your Fitbit is still under its warranty period and your device became water damaged due to swimming, showering, or another typical water event, you should contact Fitbit Support and ask if they cover your device.

How long are Fitbits under warranty?

Fitbit warrants to the original purchaser that your Fitbit-branded device or accessories that are new (the “Product(s)”) shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you …

How many years will a Fitbit last?

2 yearsPlease don’t make your existing customers who are your brand ambassadors pay for your mistakes. They were going to help you bring more customers, but now they will keep others from buying and making the same mistakes. The Fitbit Alta has a life expectancy of 1–2 years.