Question: How Do I Contact Fitbit About A Problem?

How do I contact fitbit directly?

To contact Fitbit, call their customer service line at 877-623-4997, chat with a representative online, send them a message on Twitter, or submit a general inquiry to get your questions answered..

Is fitbit dying?

Saying that a company with an agreement to be acquired for $2.1 billion was killed may sound like an exaggeration. Many start-ups aim to one day be “killed” in such fashion. However, Google’s decision to acquire Fitbit amounts to a mercy kill, putting an official end to Fitbit’s implosion at the hands of Apple Watch.

How do I get my Fitbit fixed?

If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. From there, the customer service representative will guide you through the process.

Can I return my Fitbit if I don’t like it?

If you are unsatisfied with your purchase of a Fitbit-branded device and/or accessory from the Fitbit Store for any reason, you are entitled to a full refund if you meet the conditions set forth below.

How do you chat with Fitbit?

1 Enable Notifications for Messages on Fitbit VersaOpen the Fitbit app.Select Today at the bottom.Go to your Account icon in the top left.Select Versa from the account pane.Tap Notifications.Select Text Messages.Make sure Text Messaging is set to On and select the app you want to use for text messages.

How do I get in touch with Fitbit UK?

Use Twitter to send an instant message to FitbitTwitter is one of Fitbit’s preferred ways to get help. … When you tweet @FitbitSupport, you normally receive a reply within 6 hours.Call 877-623-4997 to reach a person at Fitbit support for the US and 0800 069 8505 in the UK.More items…•

How long is fitbit warranty?

What coverage does the Fitbit warranty offer? Fitbit’s includes a standard one-year limited warranty for the US and two-years for the European Economic Area (EEA) that covers both the device and the wristband(s) that came packaged with the device.

Why is my Fitbit not working?

From your mobile device, head to Settings>Apps & notifications>See all apps>Fitbit>Force Stop. Try turning Bluetooth off and on again. From your mobile device, head to Settings>Bluetooth, then turn the Bluetooth toggle off then on. … If all else fails, try uninstalling and reinstalling the Fitbit app.

How many years will a Fitbit last?

2 yearsPlease don’t make your existing customers who are your brand ambassadors pay for your mistakes. They were going to help you bring more customers, but now they will keep others from buying and making the same mistakes. The Fitbit Alta has a life expectancy of 1–2 years.

How do I send my Fitbit back?

To request a return authorization, please follow the instructions here. The return authorization number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit.

How do I get my Fitbit to track my sleep?

How do I see my sleep log data?Swipe up from the clock face to see Fitbit Today.Check the sleep tile to see your sleep information. You may have to swipe up to find it. … Swipe left on the sleep tile to see your patterns or time spent in each sleep stage, and your sleep history for the past week.

Why does my Fitbit die so fast?

All-Day sync allow your Fitbit device to sync to your mobile device or computer automatically. This will drain your battery quicker. One way to increase the time between charges is to turn off All-Day Sync. … Select your Device, and Turn off All-day Sync to save battery, or Turn on if you want it on.

Can you send text on Fitbit?

Use quick replies to send customized responses to text messages and messages from certain apps with Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Sense, or Fitbit Versa series. This feature is currently available on devices paired to an Android phone.

What is better than a Fitbit?

The Garmin Venu and Garmin Vivoactive 4 are the best Fitbit Sense and Fitbit Versa 3 alternatives you can buy thanks to their smartwatch features and robust fitness tracking suite. The Apple Watch Series 6 is another good Fitbit Sense and Versa 3 alternative thanks to its unparalleled smartwatch features.

Does a Fitbit battery wear out?

Unfortunately, Fitbit batteries aren’t really replaceable. After having your Fitbit long enough for the battery to die, the chances are that it is also past warranty, so there’s no replacing it either.